- Where can I find the privacy notice for the Consumer App?
You can download the privacy notice by clicking the button below.
- Where or how do I find the boiler pressure in the app?
You can find your boiler’s water pressure in the Intouch app under ‘Real Time’. This is one of five icons at the bottom of the screen once you’ve selected a boiler. This pressure needs to be between 1 and 2 bar (when cold) in order for your boiler to continue working properly.
- What should I do if the app says I don't have a connection?
Problems may be the result of your internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.
- Can other family members adjust the temperature using the app on their smartphones?
Yes, most definitely. Each user can install the app on his/her own smartphone and create an account. All boilers will be listed in the app under ‘Available Boilers’. Users must be on the same network as the gateway used to connect the boiler. If a user clicks a boiler, the user account that initially added this boiler will be informed and asked whether he/she agrees to another account accessing the boiler. If so, the boiler and its control will be shared across two (or more) accounts.
- How do I connect my gateway to my boiler?
Please watch the step-by-step guide in the video below for full instructions.
- With which boilers can I use the Intouch app?
The Intouch app is compatible with all Intergas ECO RF boilers (2014 or later) and our new Intergas Xtreme range. If you already have an ECO RF boiler, you can find your boiler’s year of manufacture on the warranty card or on the plate at the bottom of your appliance. If the serial number begins with 14, then it was built in 2014 and you can use the Intergas Intouch app with your boiler without any problems.
- Where can I get the Intouch set from?
Intouch thermostats are available from your installer. Ask them about the various options.
- What does this mean for me as a Intouch user?
When we stop offering Intouch to the App stores the App itself will still work on your phone. It does however mean that we will no longer support the App and that there won`t be anymore updates or bugfixes released. Also Intouch won`t be downloadable anymore. The Intouch App has been around since 2014 and after 6 years it needed an update. The new Comfort Touch App replaces Intouch. Comfort Touch will regularly be provided with new updates. We recommend you switch to the Comfort Touch App to enjoy all the new features.
- What do the indicators on the gateway mean?
Red gateways with red indicators have been available since 2014. Our black Intergas gateways with illuminated digits have been available since the beginning of 2018 and will be replacing red gateways. These digits or indicators display the gateway’s status. Indicators on both gateways mean the same thing:
- Indicator 1 (PWR): Intergas gateway powered ON.
- Indicator 2 (WAN): Connection between gateway and Intergas server established.
- Indicator 3 (LAN): Connection between gateway and home network established.
- Indicator 4 (RF): Connection between gateway and boiler established.
- Indicator 5: Control.
- What do I need to do to switch to the Comfort Touch App?
If you`re currently a Intouch user you will be able to use the Comfort Touch as well. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler. Please follow these steps to switch over to the Comfort Touch App:
1. First remove the Intouch app completely from your smartphone.
2. Download the Comfort Touch App (from your Google Playstore or Apple Appstore).
3. Log in with the same credentials you use on the Intouch App (the username and password that you previously used to log in to the Intouch App).
4. If you used a week schedule on Intouch you should check your schedule in the Comfort Touch App. It is possible that the schedule hasn`t been adopted fully in the new app. We made a short video on how to set up a weekly schedule in Comfort Touch. You can find the video here.- What does it mean if indicators 1 and 3 are flashing?
If this is the case, then a DHCP server cannot be found on your network. This is a server that assigns IP addresses on networks and the internet. Possible solutions:
- Turn on DHCP on your router.
- Configure static network settings for your gateway (see below for instructions).
- I got a new phone, can I still download the Intouch App?
From the 1st of May it is no longer possible to download the Intouch App from the App Stores. The new Comfort Touch App replaces the Intouch App. The Comfort Touch App will regularly be provided with new updates.
- What does it mean if only the first three indicators are illuminated?
The gateway connects to your boiler via an RF signal. If only the first three indicators are illuminated, then something is wrong with this RF connection. Try moving your gateway away from any large, metal objects. Other causes/solutions:
- Your boiler is not connected, repeat the connection process.
- If this fails, check whether your boiler is RF-compatible.
- Do not place your gateway inside metal cabinets.
- The RF signal is too weak, move your gateway closer to your boiler.
- Move your gateway away from large metal objects.
- Do I need to reconnect my boiler if I switch to the Comfort Touch App?
No, it`s not necessary to reconnect your boiler to the gateway when switching to the Comfort Touch App. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler.
- What does it mean if indicator 1 is flashing, indicator 2 is OFF, and indicators 3 and 4 are ON?
If this is the case, there is no response from the Intergas server. Possible causes/solutions:
- Check whether you have a working internet connection.
- The Intergas server is down for maintenance or offline. Try again later. If you’re still experiencing problems, please email us at intouch@intergasheating.co.uk or call us on 01527 888000
- Do I need to create a new account to use the Comfort Touch App?
No, you don`t have to create a new account. If you`re currently a Intouch user you will be able to use the Comfort Touch App as well. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler. Please follow these steps to switch over to the Comfort Touch App:
1. First remove the Intouch app completely from your smartphone.
2. Download the Comfort Touch App (from your Google Playstore or Apple Appstore).
3. Log in with the same credentials you use on the Intouch App (the username and password that you previously used to log in to the Intouch App).
4. If you used a week schedule on Intouch you should check your schedule in the Comfort Touch App. It is possible that the schedule hasn`t been adopted fully in the new app. We made a short video on how to set up a weekly schedule in Comfort Touch. You can find the video here.- How do I perform a factory reset on my gateway?
Warning: Performing a factory reset will wipe any network connection settings you may have entered manually.
- Disconnect the power supply and wait 10 seconds before plugging it back in.
- While the five indicators are still ON, disconnect the power supply again.
- Factory settings will have been restored once indicator 1 turns OFF and the remaining four indicators remain ON.
- Repeat steps 1 and 2, if required.
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