Here for you

Whether you have a question or a problem, or you’d like advice on our range of heating solutions, our dedicated customer service team is here to help you. We also have a LiveChat service that may help answer your query and, don’t worry, you won’t be chatting to an algorithm but to one of the team here at head office.

During office hours, which are Monday to Friday: 8am-5pm (technical help desk and customer service) and Saturday: 8am-12pm (technical help desk only), you can call us on 01527 888000.

If you need to contact us out of hours, please email us here or complete our online form here, and we’ll get back to you within 24 hours.

Combi? Open vent? System? What does it all mean?
Boilers made simple

The word is out...

It may have taken six years to achieve what I wanted, but I wouldn’t settle. I didn’t want to go electric, it’s too expensive and I definitely wanted a combi so I could have instant hot water. With a double height living room, cost-effective heating is vital. I wanted affordable comfort and now I’ve got it.

- Tamara Jones, New Lanark (UNESCO World Heritage Site)

Read all testimonials...