Customer service

Frequently asked Questions

What is the warranty on an Intergas boiler?

The warranty period on the Eco RF and Xclusive range is ten years, the Xtreme and HRE range come with a seven year warranty, the Rapid Plus a six year warranty and the Rapid boiler a three year warranty. The warranty period on the heat exchanger is seven years on the Rapid boilers and ten years across the rest of the range.

The warranty must be registered within 30 days of the commissioning date, failure to register the boiler within the 30 day period will result in a 12 month manufactures warranty only.

How do I register my boiler warranty?

The warranty on your Intergas boiler is effective only after registering your boiler. This can be done by posting your completed warranty card within 30 days of the date of installation. Or you can register your warranty online here. 

When does my boiler needs to be serviced?

To ensure your boiler warranty remains valid, your boiler needs to be serviced annually by a Gas Safe registered installer. All Intergas technicians and our recommended installers are Gas Safe registered. An Intergas service will ensure your boiler’s optimal performance is maintained.

Intergas offers service appointments at a fixed price inclusive of VAT, with the price dependent on the geographical location. Should parts be required, then the appointment will be classified as a breakdown and the associated breakdown price will be charged.

You can request a service appointment online at or you can call us on 01527 888000. We are open 08.00am – 05.00pm Monday – Friday and 9.00am – 12.00pm on Saturday.

What maintenance is needed for an Intergas boiler?

The appliance can be cleaned with a damp cloth. Do not use aggressive or abrasive cleaning agents or solvents. The appliance and the installation should be checked and where necessary cleaned annually by a registered installer. The same applies to the flue pipe and air supply pipe. Always use a Gas Safe registered engineer to fit, fix or service your gas appliance.  All Intergas technicians are Gas Safe registered. Book your Intergas servicing appointment here. To find or check an engineer call Gas Safe Register’s free helpline on 0800 408 5500 or visit

How do I perform a factory reset on my gateway?

Warning: Performing a factory reset will wipe any network connection settings you may have entered manually.

  • Disconnect the power supply and wait 10 seconds before plugging it back in.
  • While the five indicators are still ON, disconnect the power supply again.
  • Factory settings will have been restored once indicator 1 turns OFF and the remaining four indicators remain ON.
  • Repeat steps 1 and 2, if required.

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