Here for you

Whether you have a question or a problem, or you’d like advice on our range of heating solutions, our dedicated customer service team is here to help you. We also have a LiveChat service that may help answer your query and, don’t worry, you won’t be chatting to an algorithm but to one of the team here at head office.

During office hours, which are Monday to Friday: 8am-5pm (technical help desk and customer service) and Saturday: 8am-12pm (technical help desk only), you can call us on 01527 888000.

If you need to contact us out of hours, please email us here, and we’ll get back to you within 24 hours.

Hands-on training

We have courses galore and they’re available nationwide. Check them out.

Energy labels

Print your energy label using our label generator.

Technical bulletins

Product updates that you need to know about.

How-to videos

For those installations when you just need more in-depth and practical support.

Boiler plus compliance

There are three minimum standards installers must meet to comply.

Merchant locator

Just add a postcode and you’re there.

The word is out...

These boilers are amazing. Take the HRE 36/40, you can run two baths at the same time*, because it has the power to do that, and you don’t need to lose cupboard space to a cylinder; you’re only heating the water you need, which is highly energy efficient and just what Tamara wanted.

Steve Collins, Managing Director of Valleytech Heating

Read all testimonials...