Here for you

Need Assistance? We’re Here to Help

Whether you have a question, need support, or want expert advice on our range of heating solutions, our dedicated customer service team is ready to assist you.

You can also use our LiveChat feature for quick answers. Rest assured, you’ll be speaking with a real member of our head office team—not an automated bot.

Contact Us During Office Hours:

  • Monday to Friday: 8:00 AM – 5:00 PM (Technical Help Desk & Customer Service)
  • Saturday: 8:00 AM – 12:00 PM (Technical Help Desk, Service Help Desk & Warranty Help Desk only)

Call us on 01527 888000 during these times, and we’ll be happy to help.

If you’re contacting us outside of office hours, please email here, and we’ll respond within our working hours.

Hands-on training

We have courses galore and they’re available nationwide. Check them out.

Energy labels

Print your energy label using our label generator.

Technical bulletins

Product updates that you need to know about.

How-to videos

For those installations when you just need more in-depth and practical support.

Boiler plus compliance

There are three minimum standards installers must meet to comply.

Merchant locator

Just add a postcode and you’re there.

The word is out...

These boilers are amazing. Take the HRE 36/40, you can run two baths at the same time*, because it has the power to do that, and you don’t need to lose cupboard space to a cylinder; you’re only heating the water you need, which is highly energy efficient and just what Tamara wanted.

Steve Collins, Managing Director of Valleytech Heating

Read all testimonials...