Frequently asked questions

Below you’ll find answers to the most frequently asked questions. Click the relevant question to find your answer. If you can’t find an answer to your particular question, please send us an email at info@intergasheating.co.uk or call us on 01527 888000.

What is the warranty on an Intergas boiler?

The warranty period of the HRE boiler on parts and labour is seven years, but it must be registered within 30 days of the commissioning date. The extended warranty period is three years The extended warranty is effective only if the annex to this warranty certificate has been signed by the person who bought the boiler.

The warranty period for the Eco RF boiler on parts and labour is 10 years but it must be registered within 30 days of the commissioning date. The warranty period on the heat exchanger is 10 years. If, as a result of corrosion, a leak happens and the repair cannot be made on site, we will exclusively supply that boiler part on the basis of new for old.

What is double high efficiency?

Intergas uses a unique back-to-back, two-in-one aluminium heat exchanger. In this aluminium heat exchanger two copper circuits are integrated, one for heating and one for hot water. Because the hot water is heated directly (in stead of indirectly as is the case in all other boilers) the Intergas boiler condenses 100% of the time, in heating mode as well as in hot water mode.

What is the difference between the Comfort mode and the ECO mode?

When the domestic hot water Comfort function is enabled the heat exchanger will be kept warm to assure instant delivery of hot water. When the appliance’s ECO function is enabled the appliance will adapt to the pattern of usage of hot tap water. As a result, the temperature of the heat exchanger will only be maintained in periods during which domestic hot water was drawn on previous days. If there is no need for rapid delivery of hot tap water, the Comfort or ECO function can be switched off

How do I know when the pressure in the system becomes too low?

If the pressure drops to below 0,3 bar when the appliance is active then the water pressure value will be displayed (flashing digit) instead of the time read-out. The system should be topped up.

How do I service and commission a Intergas Boiler?

The servicing and commissioning steps are explained in de the video below.

Where can I find the privacy notice for the Installer App?

You can download the privacy notice by clicking the button below.

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Where can I find the Joint Privacy Statement?

The Joint Privacy Statement confirms that Intergas and the Installer jointly determine the purposes and means of processing of your personal data relating to Intouch and Comfort Touch, informs you of the essence of the arrangement between Intergas and the Installer, and provides you with transparency as to how Intergas and the Installer will process your personal data for the purposes described in this Privacy Statement.

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