Intouch discontinued

What does this mean for me as a Intouch user?

When we stop offering Intouch to the App stores the App itself will still work on your phone. It does however mean that we will no longer support the App and that there won`t be anymore updates or bugfixes released. Also Intouch won`t be downloadable anymore. The Intouch App has been around since 2014 and after 6 years it needed an update. The new Comfort Touch App replaces Intouch. Comfort Touch will regularly be provided with new updates. We recommend you switch to the Comfort Touch App to enjoy all the new features.

What do I need to do to switch to the Comfort Touch App?

If you`re currently a Intouch user you will be able to use the Comfort Touch as well. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler. Please follow these steps to switch over to the Comfort Touch App:

1. First remove the Intouch app completely from your smartphone.
2. Download the Comfort Touch App (from your Google Playstore or Apple Appstore).
3. Log in with the same credentials you use on the Intouch App (the username and password that you previously used to log in to the Intouch App).
4. If you used a week schedule on Intouch you should check your schedule in the Comfort Touch App. It is possible that the schedule hasn`t been adopted fully in the new app. We made a short video on how to set up a weekly schedule in Comfort Touch. You can find the video here.

I got a new phone, can I still download the Intouch App?

From the 26th of March it is no longer possible to download the Intouch App from the App Stores. The new Comfort Touch App replaces the Intouch App. The Comfort Touch App will regularly be provided with new updates.

Do I need to reconnect my boiler if I switch to the Comfort Touch App?

No, it`s not necessary to reconnect your boiler to the gateway when switching to the Comfort Touch App. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler.

Do I need to create a new account to use the Comfort Touch App?

No, you don`t have to create a new account. If you`re currently a Intouch user you will be able to use the Comfort Touch App as well. The Comfort Touch App is compatible for ECO RF boilers as of 2014 and all Xclusive and Xtreme boiler. Please follow these steps to switch over to the Comfort Touch App:

1. First remove the Intouch app completely from your smartphone.
2. Download the Comfort Touch App (from your Google Playstore or Apple Appstore).
3. Log in with the same credentials you use on the Intouch App (the username and password that you previously used to log in to the Intouch App).
4. If you used a week schedule on Intouch you should check your schedule in the Comfort Touch App. It is possible that the schedule hasn`t been adopted fully in the new app. We made a short video on how to set up a weekly schedule in Comfort Touch. You can find the video here.