Coronavirus and boiler breakdowns

If you have the symptoms of coronavirus and you and/or your family are having to self-isolate for seven or 14 days, an Intergas service engineer will not be able to carry out a repair on your boiler until that period has elapsed. But you might be able to fix the problem yourself.

Don’t worry, we’re not suggesting you do anything that is unsafe, but you may be able to restart your boiler without too much trouble. And, if you’re in any doubt, you can always call our team on the Technical Helpdesk (01527 888000) for further advice.

Resetting your boiler

Before you do anything, please double check that there’s a power supply to the boiler, the system pressure is between 1.2 – 1.5bar, the batteries in the thermostat are working and the external programmers are turned on. If that’s ‘yes’ to everything, you may need to reset the boiler. This is safe and simple to do, and the instructions for resetting your boiler are in your Intergas boiler manual, but you can follow these steps:

 

 

 

If the boiler won’t fire up, there may be a fault with the boiler and you should contact your installer or Intergas to arrange a repair.

 

Loss of pressure

Loss of system pressure in your boiler is a common cause of the heating not working. The water pressure indicator or dial is on the front of your boiler, and the reading should be between 1.0 – 1.5bar. If the level is below 1.0bar, the water pressure is too low, and you’ll need to top up the system. Just follow these steps:

 

If the boiler still won’t start, or it does but the pressure immediately drops or you keep having to top up the water, please contact your installer or Intergas to arrange a repair.

No heating

If your heating isn’t working, there may be a simple cause; please follow these steps:

 

 

 

 

If the heating doesn’t come on, please contact your installer or Intergas to arrange a repair.

 

 

No hot water – open vent/system boiler

If you have cold or lukewarm water coming from your tap, there could be a number of reasons:

 

 

Is the thermostat on the cylinder set to the correct temperature?

 

If you still can’t get hot water, please contact your installer or Intergas to arrange a repair.

 

No hot water – combination boiler

If you have cold or lukewarm water coming from your tap, there could be a number of reasons:

 

 

 

 

 

Thermostat not working

If your thermostat is broken, that would affect how your boiler functions. Here are some of the most common fixes you can do yourself:

·         If your thermostat is wireless, does the battery need to be changed?

 

 

If none of these steps work, please contact your installer or Intergas to arrange a repair.