Intergas Coronavirus action plan

Just like many other companies, Intergas has naturally taken many measures to protect the health of our employees and customers while at the same time doing our best to continue providing services in these uncertain times.

What does this mean for our customers?

Availability of office staff
At this time, all our office departments are available and can be reached as usual. These include the sales department, the technical help desk, the service departments and the parts (distribution and sales) department.

Order intake and deliveries
At this time, we are not experiencing any delivery or product availability problems. Our deliveries at this time have therefore not been disrupted. Orders can be placed as usual and will be handled as usual. However, due to additional health-protection measures that may need to be taken or because of potential problems in the delivery chain, delivery problems in the future cannot be ruled out. In that case, we will inform customers as soon as possible and work with them to find a suitable solution.

Meetings and visits
All non-critical internal meetings have been cancelled or will be held by video- or teleconferencing. In addition, it has also been decided to cancel all visits to our company by customers and suppliers.

Intergas training sessions
On the basis of the guidelines given by the UK Government we have decided not to hold any more training sessions at our Head office in Kidderminster or external sites until the end of May. Training sessions scheduled up to that date have therefore been cancelled. We will keep you up to date on the developments. If the scheduled training sessions can be resumed, we will get in touch to set a new date.

Servicing
Servicing your Intergas Boiler is an essential part of the terms and conditions in order to maintain your warranty, however during these times of uncertainty we will relax all servicing work as long as the service is completed within six months of the due date.

During these times our engineers will also not be carrying out any servicing work and will only be attending essential repairs, this is to ensure the safety of both our employees and customers.

Free emergency boiler repairs for all NHS staff

TERMS AND CONDITIONS

  1. The free emergency repair service for all NHS staff is being provided by Intergas Heating Ltd and is for repairs to Intergas boilers only.
  2. All NHS personnel are eligible to apply for this service providing they are 18 years of age or older, resident in the UK and the boiler is installed in the home where they live.
  3. To claim for an emergency repair, please call 01527 888000 or email service@intergas-heating.co.uk
  4. In addition:
    1. You must provide proof of employment when booking the appointment
    2. You must present valid NHS ID card to the engineer on arrival
    3. There can only be one repair per property
  5. Intergas employees, their relatives and suppliers are ineligible to apply for this emergency repair service.
  6. This service will end when the lockdown restrictions have been lifted by the Government.
  7. No purchase is necessary to apply for the free emergency repair.
  8. The emergency repair may be carried out by an Intergas Service Engineer or an Intergas-approved Service Engineer.
  9. The emergency repair is non-exchangeable, non-transferable and cannot be redeemed for cash or any other service.
  10. Applicants are responsible for accounting to HMRC for any tax liability that may arise from using the emergency repair service.
  11. Intergas reserves the right to request additional evidence of NHS employment, and to withdraw the emergency repair service or disqualify an applicant where there are reasonable grounds to believe there has been a breach of these terms and conditions, or where an applicant has used fraudulent means to benefit from the emergency repair service.
  12. Intergas reserves the right to withdraw or change these terms and conditions at any time; NHS staff will be deemed to agree that no liability is attached to Intergas as a result of this action.
  13. Intergas’s decisions relating to the emergency repair service will be final and no correspondence will be entered into.
  14. Any personal data relating to applicants will be used in accordance with current General Data Protection Regulation.
  15. These terms and conditions will be governed by English law and any disputes/claims which may arise will be subject to the exclusive jurisdiction of the English courts.

If you have any questions or comments, we are always happy to offer further clarification.

We trust to have been of service.