Intergas Coronavirus action plan

Just like many other companies, Intergas has naturally taken many measures to protect the health of our employees and customers while at the same time doing our best to continue providing services in these uncertain times.

What does this mean for our customers?

Availability of office staff
At this time, all our office departments are available and can be reached as usual. These include the sales department, the technical help desk, the service departments and the parts (distribution and sales) department.

Order intake and deliveries
At this time, we are not experiencing any delivery or product availability problems. Our deliveries at this time have therefore not been disrupted. Orders can be placed as usual and will be handled as usual. However, due to additional health-protection measures that may need to be taken or because of potential problems in the delivery chain, delivery problems in the future cannot be ruled out. In that case, we will inform customers as soon as possible and work with them to find a suitable solution.

Meetings and visits
All non-critical internal meetings have been cancelled or will be held by video- or teleconferencing. In addition, it has also been decided to cancel all visits to our company by customers and suppliers.

Intergas training sessions
On the basis of the guidelines given by the UK Government we have decided not to hold any more training sessions at our Head office in Kidderminster or external sites up to and including 10th April. Training sessions scheduled up to that date have therefore been cancelled. We will keep you up to date on the developments. If the scheduled training sessions can be resumed, we will get in touch to set a new date.

Servicing
Servicing your Intergas Boiler is an essential part of the terms and conditions in order to maintain your warranty, however during these times of uncertainty we will relax all servicing work as long as the service is completed within six months of the due date.

During these times our engineers will also not be carrying out any servicing work and will only be attending essential repairs, this is to ensure the safety of both our employees and customers.

If you have any questions or comments, we are always happy to offer further clarification.

We trust to have been of service.