Comfort Touch App

What should I do if the app can`t find the gateway?

Check the following:

  • Is your gateway turned ON?
  • Is your gateway connected to the internet? Is the network cable connected to Port 1 on your router?
  • Is your gateway receiving power and are the indicators illuminated?
  • Is your smartphone switched to Wi-Fi?
Which boilers can I use the Comfort Touch app with?

The Comfort Touch app is compatible with all Intergas ECO RF boilers (2014 or later). It’s also compatible with our new Xtreme boilers. The Intergas gateway converts your Comfort Touch into a smart thermostat, so that you can control your central heating remotely using the app on your smartphone or tablet.

The app is designed as both an extension of your Comfort Touch thermostat in terms of function and design. Comfort Touch thermostats only work in combination with Smart Power-compatible boilers (February 2017 or later).

Where can I get the Comfort Touch?

The Comfort Touch is available from your installer. Ask them about the various options.

Find your installer

What should I do if the app says I don't have a connection?

Problems may be the result of your internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.

How do I create a week programme?

You can find see how to create a week programme on the Comfort Touch App via the document below.

Creating a week programme

What do the indicators on the gateway mean?

Red gateways with red indicators have been available since 2014. Our black Intergas gateways with illuminated digits have been available since the beginning of 2018 and will be replacing red gateways. These digits or indicators display the gateway’s status. Indicators on both gateways mean the same thing:

  • Indicator 1 (PWR): Intergas gateway powered ON.
  • Indicator 2 (WAN): Connection between gateway and Intergas server established.
  • Indicator 3 (LAN): Connection between gateway and home network established.
  • Indicator 4 (RF): Connection between gateway and boiler established.
  • Indicator 5: Control.
What does it mean if indicators 1 and 3 are flashing?

If this is the case, then a DHCP server cannot be found on your network. This is a server that assigns IP addresses on networks and the internet. Possible solutions:

  • Turn on DHCP on your router.
  • Configure static network settings for your gateway (see below for instructions).
What does it mean if only the first three indicators are illuminated?

The gateway connects to your boiler via an RF signal. If only the first three indicators are illuminated, then something is wrong with this RF connection. Try moving your gateway away from any large, metal objects. Other causes/solutions:

  • Your boiler is not connected, repeat the connection process.
  • If this fails, check whether your boiler is RF-compatible.
  • Do not place your gateway inside metal cabinets.
  • The RF signal is too weak, move your gateway closer to your boiler.
  • Move your gateway away from large metal objects.
What does it mean if indicator 1 is flashing, indicator 2 is OFF, and indicators 3 and 4 are ON?

If this is the case, there is no response from the Intergas server. Possible causes/solutions:

  • Check whether you have a working internet connection.
  • The Intergas server is down for maintenance or offline. Try again later. If you’re still experiencing problems, please email us at intouch@intergasheating.co.uk or call us on 01527 888000
How do I perform a factory reset on my gateway?

Warning: Performing a factory reset will wipe any network connection settings you may have entered manually.

  • Disconnect the power supply and wait 10 seconds before plugging it back in.
  • While the five indicators are still ON, disconnect the power supply again.
  • Factory settings will have been restored once indicator 1 turns OFF and the remaining four indicators remain ON.
  • Repeat steps 1 and 2, if required.