Intouch app FAQs

A lot of questions have already been asked. Below you’ll find answers to most of these frequently asked questions. Click the relevant question to find your answer.

Where can I get the Intouch set from?

Intouch thermostats are available from your installer. Ask them about the various options.

Find an installer


With which boilers can I use the Intouch app?

The Intouch app is compatible with all Intergas ECO RF boilers (2014 or later) and our new Intergas Xtreme range. If you already have an ECO RF boiler, you can find your boiler’s year of manufacture on the warranty card or on the plate at the bottom of your appliance. If the serial number begins with 14, then it was built in 2014 and you can use the Intergas Intouch app with your boiler without any problems.

How do I connect my gateway to my boiler?

Please watch the step-by-step guide in the video below for full instructions.

What should I do if the app can't find the gateway?

Check the following:

  • Is your gateway turned ON?
  • Is your gateway connected to the internet? Is the network cable connected to Port 1 on your router?
  • Is your gateway receiving power and are the indicators illuminated?
  • Is your smartphone switched to Wi-Fi?
Can other family members adjust the temperature using the app on their smartphones?

Yes, most definitely. Each user can install the app on his/her own smartphone and create an account. All boilers will be listed in the app under ‘Available Boilers’. Users must be on the same network as the gateway used to connect the boiler. If a user clicks a boiler, the user account that initially added this boiler will be informed and asked whether he/she agrees to another account accessing the boiler. If so, the boiler and its control will be shared across two (or more) accounts.

What should I do if the app says I don't have a connection?

Problems may be the result of your internet connection or the boiler connection. Indicators on the gateway may provide information as to where the problem lies. You can find various solutions to numerous connectivity problems in our troubleshooting guide.


Where or how do I find the boiler pressure in the app?

You can find your boiler’s water pressure in the Intouch app under ‘Real Time’. This is one of  five icons at the bottom of the screen once you’ve selected a boiler. This pressure needs to be between 1 and 2 bar (when cold) in order for your boiler to continue working properly.