Sales Administrator

Overall purpose
To support the Sales Office department including dealing with external and internal contacts to process Sales Orders and together with the Sales order team handle any queries / issues that may arise in a professional manner.

Key responsibilities

• To provide a high level of Customer Service.
• To achieve individual, team and Company Key Performance Indicators (KPI’s).
• To answer all internal and external communications (telephone or electronic) in a timely and professional manner according to Company guidelines.
• To process Sales Orders and Invoice paperwork within Company guidelines and procedures.
• To deal with any Sales Order queries raised by customers relating to their accounts.
• To deal with postal duties and other general Administration duties such as filing, photocopying, and scanning within Company guidelines and procedures.
• To generate Sales reports for senior management and sales force.
• To ensure cover for other team members (busy periods, holidays etc.).
• To perform any other reasonable duties as requested by the Sales Office Manager.

Performance Measures

• Quality of relationships with customers, and colleagues.
• Adherence to departmental KPI’s given by management.
• Accuracy and speed of provision of information required by Management.
• Adherence to company systems, processes, and procedures.
• Attendance and timekeeping.
• Unapproved absence 0%.

Skills / Knowledge required

• Administration experience.
• Computer literacy (Microsoft Word/Excel/Outlook experience, MS Navision desirable.)
• High level of accuracy
• Excellent time management and organisational skills.
• Effective communication skills. (Written and telephone manner)
• Teamwork
• Excellent relationship building skills (Internal and External)