Frequently asked questions

Below you’ll find answers to most the most frequently asked questions. Click the relevant question to find your answer. If you can’t find an answer to your particular question, please send us an email at info@intergasheating.co.uk or call us on 01527 888000.

What is the Gas Safe register?

The Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey. By law all gas engineers must be on the Gas Safe Register which ensures they adhere to stringent safety criteria and are up-to-date with the latest industry developments.

All Intergas service technicians and recommended installers are Gas Safe registered.

Intergas is a member of the Benchmark scheme that ensures best practice in installation, commissioning and servicing of domestic heating and hot water boilers in line with Building Regulations in England and Wales.

I would like to purchase an Intergas boiler, how do I know which installer can install one for me?

There is a search tool on our website ” Find your installer” to find an installer near you.

What is the warranty on an Intergas boiler?

The warranty period of the HRE boiler on parts and labour is seven years, but it must be registered within 30 days of the commissioning date. The extended warranty period is three years The extended warranty is effective only if the annex to this warranty certificate has been signed by the person who bought the boiler.

The warranty period for the Eco RF boiler on parts and labour is 10 years but it must be registered within 30 days of the commissioning date. The warranty period on the heat exchanger is 10 years. If, as a result of corrosion, a leak happens and the repair cannot be made on site, we will exclusively supply that boiler part on the basis of new for old.

What is double high efficiency?

Intergas uses a unique back-to-back, two-in-one aluminium heat exchanger in all our boilers. In this aluminium heat exchanger two copper circuits are integrated, one for heating and one for hot water. Because the hot water is heated directly (instead of indirectly, as is the case in all other boilers) the Intergas boiler condenses 100% of the time, in heating mode as well as in hot water mode.

What is the difference between the Comfort mode and the ECO mode?

When the domestic hot water Comfort function is enabled the heat exchanger will be kept warm to assure instant delivery of hot water. When the boiler’s ECO function is enabled it will adapt to the pattern of usage of hot tap water. As a result, the temperature of the heat exchanger will only be maintained in periods when domestic hot water was drawn on in previous days. If there is no need for rapid delivery of hot tap water, the Comfort or ECO function can be switched off

How do I know when the pressure in the system becomes too low?

If the pressure drops to below 0.3 bar when the boiler is operating, the water pressure value will be displayed (flashing digit) instead of the time read-out. The system should be topped up.

What maintenance is needed for an Intergas boiler?

The appliance can be cleaned with a damp cloth. Do not use aggressive or abrasive cleaning agents or solvents. The appliance and the installation should be checked and where necessary cleaned annually by a registered installer. The same applies to the flue pipe and air supply pipe. Always use a Gas Safe registered engineer to fit, fix or service your gas appliance.  All Intergas technicians are Gas Safe registered. Book your Intergas servicing appointment here. To find or check an engineer call Gas Safe Register’s free helpline on 0800 408 5500 or visit www.GasSafeRegister.co.uk

Where can I find the privacy notice for the Consumer App?

You can download the privacy notice by clicking the button below.

Read more…

Where can I find the Joint Privacy Statement?

The Joint Privacy Statement confirms that Intergas and the Installer jointly determine the purposes and means of processing of your personal data relating to Intouch and Comfort Touch, informs you of the essence of the arrangement between Intergas and the Installer, and provides you with transparency as to how Intergas and the Installer will process your personal data for the purposes described in this Privacy Statement.

Read more…